406

Any of my friends in Toronto looking for a job? Let me know if you (or anyone you know) fit this description. The pay is very good.

Job Description 

  • Accepts ownership of all incidents assigned to them unless further dispatched to a service provider. 
  • Flexibility to accept all shifts in a 7/24 support environment. Owns the resolution of all incidents that are not dispatched. 
  • Ensures “signed on” and ready to accept calls at the commencement of shifts and adheres to break and lunch schedules in accordance with schedule.
  • Records all incidents and requests in appropriate incident tracking system
  • Provides complete and accurate documentation on status, progress and history of incidents resolved at first point of contact and closes the incident record upon resolution.
  • Dispatches incidents to appropriate entity for escalation or support, updates communication and dispatch status in the incident record, and verifies escalated incidents are acknowledged by vendor.
  • Minimizes the effects of incidents on the service levels by resolving troubles as quickly and efficiently as possible, or managing length of call

Qualifications

  • Operating systems: NT workstation, Windows95/98/2000
  • Servers: NT server and Novell Netware, MS Exchange server
  • Outlook98/2000
  • Applications: MS Office 97/2000, Visio 5/2000, MS Project, MS FrontPage. 
  • MOUS certification or equivalent experience
  • A+ certification or equivalent experience

Nice to have

  • (MCSE)Working knowledge of NT and Novell Servers.
  • An understanding of networks.
  • Excellent Analytical and problem determination skills

NICE TO HAVE TECHNICAL SKILLS:

  • 1 or more years in a Call Centre/Customer Service environment.
  • Ability to maintain customer service standards while meeting productivity standards

REQUIRED SOFT SKILLS

  • Excellent Customer Service skills
  • Ability to respond to irate customers in a professional manner
  • Excellent Command of the English language – Verbal & Written
  • Bilingual (French) – Excellent verbal and written communication Skills
  • Typing Skills -50WPM

7 thoughts on “406

  1. word.

    my current resume, although it mentions previous tech experience, is geared a litte towards admin positions — i can send that one right now, or i can take an hour or two and spiff it up. neh?

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