Any of my friends in Toronto looking for a job? Let me know if you (or anyone you know) fit this description. The pay is very good.

Job Description 

• Accepts ownership of all incidents assigned to them unless further dispatched to a service provider. 
• Flexibility to accept all shifts in a 7/24 support environment. Owns the resolution of all incidents that are not dispatched. 
• Ensures “signed on” and ready to accept calls at the commencement of shifts and adheres to break and lunch schedules in accordance with schedule.
• Records all incidents and requests in appropriate incident tracking system
• Provides complete and accurate documentation on status, progress and history of incidents resolved at first point of contact and closes the incident record upon resolution.
• Dispatches incidents to appropriate entity for escalation or support, updates communication and dispatch status in the incident record, and verifies escalated incidents are acknowledged by vendor.
• Minimizes the effects of incidents on the service levels by resolving troubles as quickly and efficiently as possible, or managing length of call

Qualifications

• Operating systems: NT workstation, Windows95/98/2000
• Servers: NT server and Novell Netware, MS Exchange server
• Outlook98/2000
• Applications: MS Office 97/2000, Visio 5/2000, MS Project, MS FrontPage. 
• MOUS certification or equivalent experience
• A+ certification or equivalent experience

Nice to have

• (MCSE)Working knowledge of NT and Novell Servers.
• An understanding of networks.
• Excellent Analytical and problem determination skills

NICE TO HAVE TECHNICAL SKILLS:

• 1 or more years in a Call Centre/Customer Service environment.
• Ability to maintain customer service standards while meeting productivity standards

REQUIRED SOFT SKILLS

• Excellent Customer Service skills
• Ability to respond to irate customers in a professional manner
• Excellent Command of the English language – Verbal & Written
• Bilingual (French) – Excellent verbal and written communication Skills
• Typing Skills -50WPM